Sustainability Help Desk
Expand Your Team with the Sustainability Help Desk
Sustainability is a complex and ever-evolving landscape. Regulations are constantly changing, 2030 deadlines are rapidly approaching, and organizations are under pressure to deliver more—with limited internal resources.
Our Sustainability Help Desk gives your team access to senior engineers who have supported thousands of companies across strategy, products, and operations.
Our Sustainability Help Desk gives your team access to senior engineers who have supported thousands of companies across strategy, products, and operations.
High-Level Overview
Through the Sustainable Solutions Training Center and our dedicated Sustainability Help Desk, your organization gains direct access to our team of mechanical and chemical engineers—providing a one-stop support line that delivers:
- Expert guidance on strategic, operational, and product-related challenges
- Customized support tailored to your organization’s goals and industry demands
- Clear answers and practical tools to help your team move forward with confidence
How the Sustainability Help Desk Works
Questions We Help Solve
Our engineers answer questions ranging from quick guidance to complex sustainability challenges, including, but not limited to:
- How do we measure and reduce Scope 1, 2, and 3 emissions?
- What steps do we need to take to set Science-based Targets?
- How do we divert this hard-to-manage waste stream from landfill?
- What data do we actually need to complete a Life Cycle Assessment (LCA) or Product Carbon Footprint?
- How can we design our products and packaging to reduce waste?
Who the Sustainability Help Desk Serves
Teams that Benefit from the Sustainability Help Desk
What Customers Are Saying
“The Help Desk was incredibly helpful. SSC’s sustainability experts walked us through Scope 1, 2, and 3 calculation methodologies and clarified data requirements, collection approaches, and relevant Scope 3 categories. The guidance was practical, easy to follow, and gave us actionable steps for moving forward with our calculations.”
BriaN, MARKET RESEARCH COMPANY
“SSC provided excellent guidance through our SBTi target-setting process. They walked us through the SBTi tool and submission guide step by step, clearly addressing our questions and simplifying what initially felt like a complex process. The Help Desk was extremely helpful and insightful, and we left feeling confident about our next steps.”
NIKHIL, ACTIVE PHARMACEUTICAL INGREDIENT MANUFACTURER
“The virtual call session was extremely helpful and much appreciated. In our past experience, whenever we’ve reached out to SBTi, communication has been limited to email responses, so having the opportunity for a live discussion made a significant difference in clarity and engagement.”
AMIT, GLOBAL BIOTECHNOLOGY COMPANY
Benefits to Your Bottom Line
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Expand Sustainability Capacity without Hiring
Access engineers on demand—extending your internal team without adding headcount. -
Save Time, Money, and Internal Effort
Reduce back-and-forth with suppliers or members and eliminate time spent searching for unclear answers. -
Improve Supply Chain Data and Decision Confidence
Get accurate, expert-backed answers that improve reporting quality, reduce errors, and support informed sustainability decisions. -
Accelerate Progress Towards Sustainability Goals
Move faster on Scope 3, supplier engagement, and sustainability commitments with practical, implementation-ready guidance and tools. -
Human Expertise, Not AI Chatbots
Low-friction format, recordings, and practical tools.
What Sets Us Apart
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Expert-led Support
Our support is delivered by mechanical and chemical engineers with deep expertise in industrial operations, products, and processes. -
Practical Guidance and Tools. Immediate Application
We don’t provide theory or vague recommendations. We deliver clear, actionable answers and tools companies can implement right away. -
Built for Supply Chains and Industry Networks
We’re designed to support manufacturers and associations at scale — reaching suppliers and members efficiently through one centralized solution. -
Customized to Your Strategy and Priorities
The intake process, scope, and response framework are aligned with your sustainability goals, messaging, and escalation protocols. -
Proven Expertise
For more than 25 years, our engineers have helped organizations improve sustainability performance and solve operational challenges across hundreds of manufacturing facilities.
Frequently Asked Questions
Within 24 hours of submitting your question, you’ll receive a confirmation email from SSC letting you know that we have received your inquiry.
A full response will follow within 5–7 business days, depending on the complexity of your inquiry.
Simple questions may receive a detailed email response.
Complex inquiries may be addressed through a virtual consultation with an expert.
Responses to inquiries submitted over the weekend or on U.S. holidays may be delayed.
A full response will follow within 5–7 business days, depending on the complexity of your inquiry.
Simple questions may receive a detailed email response.
Complex inquiries may be addressed through a virtual consultation with an expert.
Responses to inquiries submitted over the weekend or on U.S. holidays may be delayed.
The Sustainability Help Desk supports technical, strategic, and operational sustainability questions. This includes emissions calculations (Scope 1, 2, and 3), setting and achieving Science-based Targets, LCA and EPD development, waste diversion strategies, product carbon footprints, regulatory considerations, and broader sustainability strategy challenges. If you're unsure whether your question fits, we can help determine the best path forward.
The Sustainability Help Desk is designed to support entire teams—not just one individual. Whether you’re engaging sustainability leads, procurement, EHS, operations, or executive stakeholders, multiple team members can submit questions and access expert guidance.
We’ll work with your organization to define access based on your engagement model—ensuring the right people can leverage the Help Desk while maintaining a streamlined, efficient process.
We’ll work with your organization to define access based on your engagement model—ensuring the right people can leverage the Help Desk while maintaining a streamlined, efficient process.
The Sustainability Help Desk is designed as a flexible, cost-efficient way to access expert sustainability guidance without committing to a large-scale consulting project. It’s ideal for targeted questions, technical clarification, and momentum-building support. If a more comprehensive engagement is needed, our team can recommend next steps.
Unlike automated tools or generic AI platforms, the Sustainability Help Desk connects you directly with real sustainability experts—not chatbots. Every inquiry is reviewed and addressed by experienced mechanical and chemical engineers who understand the technical, regulatory, and operational realities your organization faces.
Try the Sustainability Help Desk
